UK Shipping Information

Shipping Options

Choose at checkout: Next Day Delivery for a flat £5.99, or FREE delivery in 5–7 working days. Both options are available on every order, with no minimum spend.

Order Cutoff & Processing

Every order is packed and dispatched by our team in Birmingham, United Kingdom. Order before 11:00am (Monday to Friday) and your order will be dispatched the same day. Next Day Delivery orders arrive the next working day; free delivery orders arrive within 5–7 working days.

Orders placed after 11:00am, or on weekends and bank holidays, will be dispatched on the next working day. During peak periods (e.g. Ramadan, Eid, Christmas), processing may take an additional 1–2 working days.

Carrier & Tracking

All orders are delivered by DPD, our courier partner. On the day of dispatch you will receive:

• A confirmation email with your DPD tracking number
• A one-hour delivery window notification via text or email on the morning of delivery

You can manage your delivery through the DPD app or website with options to:

• Deliver to a neighbour
• Leave in a safe place
• Redirect to a DPD Pickup shop (over 16,000 locations including Post Office and Sainsbury's)
• Rearrange delivery for another day

Delivery Areas

We currently deliver to UK Mainland addresses only, covering England, Scotland (Lowlands), and Wales.

Failed Deliveries

If DPD cannot deliver your parcel, they will attempt to leave it with a neighbour or redirect it to a nearby DPD Pickup shop for collection. If the parcel remains uncollected or cannot be delivered, it will be returned to us. We will contact you to arrange redelivery; an additional delivery charge of £5.99 may apply for redelivery.

Damaged or Missing Items

Please inspect your order upon arrival. If any items are damaged or missing, contact us as soon as you can, ideally within 48 hours so we can raise it with the carrier, at contact@souqio.co.uk with your order number and photographs of the damage. We will arrange a replacement or full refund. Reporting later does not affect your rights under the Consumer Rights Act 2015.

Important Notes

• Delivery times are estimates, not guarantees. Whilst DPD aims for next working day delivery, occasional delays may occur due to weather, carrier issues, or other circumstances beyond our control.
• We are not able to deliver to PO Box addresses or BFPO addresses.

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